1.23.2007

Forceful Selling

Let me start off by saying that I worked in customer service, and still do for that fact!
I understand "suggestive selling", I was taught this in training sessions when I was 15. I was also taught not to FORCE something to a customer. I also would like to state that I really like Best Buy, I love to shop there, I love to wander around the store and look at technology.

I visited my local Best Buy location to pick up a LCD Monitor Wall Mount for a job I am doing today. I find my item, wander around, look at the Wii, the HP touchsmart computer with Windows Vista, check out extra Hard Drives for my computer, look at monitors, laptops, cameras, basically the usual rounds.....

I finally make it to the checkout, I walk up and the cashier greets me. She then procedes to ask me if I've heard of their "Reward Zone" program. I answered, "Yes, I'm not interested." She procedes with, "are you sure, BLAH BLAH BLAH". I once again, say, "No, Thanks."


So then she procedes to, "Do you need any Gift Cards today?" Now let me pause and say, IF I NEEDED A GIFT CARD, I WOULD HAVE PICKED IT UP ON MY WAY TO THE REGISTER!!!! But, I kindly say, "NO" (again). I really just want to pay and leave, is that a crime? She then tries to sell me a warranty and everything else in the store BEFORE SHE RINGS UP THE PRODUCT.

I was highly aggrivated and pledged to not buy anything else at the store. If I purchase something from them, I will go online.

I don't like to be a Cranky Consumer, but this "forceful selling" is getting out of hand.

I can't go to Target or Kohls or any other retail outlet with out getting hit up for credit cards, reward programs, gift cards, or something else. Can't we just checkout and leave?


1 comments:

messyjessy said...

Babe...you're so sexy when you rant!

:)

I'm anti-Best Buy too - Woohoo!